FAQs

FAQs

MARY POPPINS begins performances at the Sydney Lyric Theatre on Sunday 15 May 2022.

 

Be sure to visit the Sydney Lyric Covid-Safety Policy prior to your performance for the most up to date information on COVID-19 venue protocols.

 


HOW CAN I PURCHASE TICKETS?

Tickets for MARY POPPINS Sydney are on sale now through Ticketmaster Australia. To gain access to future ticket pre-sales and to stay up to date with all MARY POPPINS Australia announcements, we recommend that you join the mailing list by signing up via our home page here.

 

The only authorised ticket seller for MARY POPPINS tickets at Sydney Lyric Theatre is Ticketmaster, as well as through our travel package partners.  Please be aware that the Sydney Lyric has no obligation to honour tickets purchased via unauthorised re-sellers, as these may be invalid tickets. If you attend with a ticket purchased via an unauthorised re-seller such as Viagogo, eBay, Gumtree or otherwise, you may be refused entry. For more information, please see Foundation Theatre's Resale and Scalping Explained page.

 

The Sydney Lyric Theatre box office is open Monday-Friday from 9am-5pm AEST and from 11am AEST on Saturdays and Sundays.

 

The box office cannot assist with general ticket sales from 1.5 hours prior to any performance time and does not usually operate on Public Holidays. 

 

Please note: To purchase tickets  at the Sydney Lyric Box Office, you must be fully vaccinated if 16 years or older and the box office only accepts Cashless Payments at this time.

 

All bookings for MARY POPPINS at Sydney Lyric Theatre tickets will be through Ticketmaster.

 


HOW MUCH WILL TICKETS COST?

Ticket prices for MARY POPPINS vary by performance, seat location, and during peak periods such as public and school holidays. Prices are subject to change but start from $59.90* AUD on ticketmaster.com.au.

*Subject to availability. $59.90 ticket price is based on D Reserve ticket on Tue-Thu & Sun 6:30pm performances outside of school holidays.  An additional $9.40 Ticketmaster Transaction Fee per booking applies.

 


THE LOTTERY

A limited number of tickets will be available on the MARY POPPINS ticket lottery.  Details will be announced closer to the start of the season. 

 


CAN I BUY A GIFT VOUCHER?

MARY POPPINS Ticketmaster gift vouchers will be available to purchase on Ticketmaster from mid-December. The gift voucher is valid for redemption on performances in the Sydney MARY POPPINS season at Sydney Lyric Theatre or any event sold on Ticketmaster.com.au. Redemption is subject to ticket availability.

 


HOW MANY TICKETS CAN I BUY?

There is an 8 ticket limit per household. All orders will be reviewed for duplicate accounts, bots, or other means being used to circumvent the 8 ticket limit. Fraudulent ticket orders may be cancelled without notice.

Why the limit? The ticket limit is in place to allow as many people as possible the opportunity to purchase tickets for MARY POPPINS. All transactions that are detected to be bot purchases, patrons creating duplicate accounts in order to purchase more than 8 tickets, or any action that indicates a purchase in excess of the 8 ticket limit may be cancelled without consideration.

 


WHAT IF I WANT TO ACCESS GROUP SALES AND BOOK MORE THAN 8 TICKETS?

Groups of 10 or more can purchase tickets through Ticketmaster Groups.

For more information on groups, please visit Ticketmaster Groups Department by clicking here.

 


CAN I GET A REFUND OR EXCHANGE MY TICKETS FOR ANOTHER DATE ONCE I PURCHASE MY TICKETS?

As with all ticket purchases, we recommend that you check / confirm dates and times of the performance you intend to purchase before completing the checkout on Ticketmaster as we cannot exchange or refund tickets once they are confirmed.

There are no refunds or exchanges on tickets once they are purchased if you change your mind or for personal reasons.

 


WILL THE THEATRE HAVE COVID-SAFE PROTOCOLS IN PLACE?

Masks are mandatory at all times in the theatre for those aged 12 and up. The Sydney Lyric Theatre will operate in accordance with its Covid Safe Plan with the goal of ensuring that your experience at the theatre is made as safe as reasonably possible.  The Covid Safe Plan applicable at the time of your visit will be made available on the theatre’s website here.

In accordance with NSW Health, the Sydney Lyric is currently selling tickets up to its full capacity for all performances of MARY POPPINS. This means that there will not be physical distancing within the auditorium, and you will have patrons sitting directly next to, in front of, and behind you. 

 


WHY ARE THERE TICKETS ONLINE THAT ARE TWICE AS EXPENSIVE AS YOUR LISTED TICKET PRICES?

If you search MARY POPPINS on the internet, you will likely find many re-sale sites advertising MARY POPPINS tickets at prices higher than those on our official site. Be aware of what website you are on before you make any purchase.

Ticketmaster.com.au is the authorised ticket seller for MARY POPPINS at the Sydney Lyric Theatre.

In NSW it is illegal to resell a ticket for more than 110% of the face value of the ticket. Please be aware the Sydney Lyric Theatre has no obligation to honour tickets purchased via unauthorised re-sellers, as these may be invalid tickets.  If you attend with a ticket purchased via an unauthorised re-seller such as Viagogo, eBay, Gumtree, or otherwise, you may be refused entry.

 


WHAT IF A PERFORMANCE IS SOLD OUT?

We anticipate demand will be high for MARY POPPINS tickets and recommend that customers book early for best availability. If the performance you wish to attend is sold out, we recommend the following:

  • Look further into the season for other performances.
  • Saturday matinees and evenings and Sunday matinees will be the performances that are highest in demand, so consider attending a Tuesday, Wednesday, Thursday or Sunday evening performance.
  • Continue to check back on sold-out performances in the event additional seats get released.
  • Make sure you are signed up to the waitlist to receive information on presales to get early access to new ticket blocks if they become available.

 


IS THE SYDNEY LYRIC THEATRE AN ACCESSIBLE VENUE & HOW DO I BOOK WHEELCHAIR/COMPANION CARD BOOKINGS?

Once tickets go on sale, to make a wheelchair or companion card booking or if you have questions about venue accessibility, call (02) 9509 3600 or email [email protected] during normal business hours, Monday-Friday from 9am-5pm AEST. Please note that companion card tickets can only be collected at the box office from 1 hour prior to the performance booked.  The companion must present the companion card provided when booking before tickets can be handed to the patron.

 


WILL THERE BE SIGNED OR AUDIO DESCRIBED PERFORMANCES DURING THE RUN?

Yes. There are currently plans underway to include AUSLAN signed performances and audio described performances of MARY POPPINS. Performance dates and booking details will be forthcoming.

 


WHAT IS A LYRIC DELUXE SEAT?

Lyric Deluxe tickets are sold in pairs and provide an upgrade to your in theatre experience with:

  • Two great seats show tickets (Premium or A Reserve as chosen)
  • A souvenir show program
  • Two glasses of Veuve Clicquot (or other bar selection)
  • Two Choc Top Ice Creams
  • Luxury chocolate selection
  • Express package collection from our VIP Lyric Deluxe collection counter before the show

The Lyric Deluxe package is designed to be shared between two people.

 


WHAT IS THE SEATING LAYOUT OR STAGE VIEW?

You can find the seating layout and stage views on the Sydney Lyric Theatre website here which includes virtual tour links for the Stalls, Dress Circle and Grand Circle of the theatre.  Please note these seating plans give an indicative view and layout of the theatre and may not be the same for every production.  If you have a question about the theatre or seating layout, please feel free to call the theatre on 02 9509 3601 during business hours and talk to one of our team.

 

 


WHAT IS THE RUNNING TIME FOR MARY POPPINS? 

Running time is approx. 2 hours and 50 minutes, including intermission.

 

ARE THERE THEATRICAL EFFECTS IN MARY POPPINS?

MARY POPPINS contains theatrical smoke and fog effects, pyrotechnics, strobe lighting and loud noises.

 


IS THERE AN AGE RECOMMENDATION? 

MARY POPPINS is recommended for a general audience. As an advisory to adults who might bring young people, we recommend MARY POPPINS for ages 7 and up. All persons aged 16 or under must be accompanied and sat next to the accompanying adult. All persons entering the theatre, regardless of age, must have a ticket. 

 


HOW LONG IS MARY POPPINS SCHEDULED TO RUN IN SYDNEY?

Please check Ticketmaster.com.au for the current dates of performances on sale.

To ensure you receive up-to-date information on MARY POPPINS including additional performance pre-sales and ticket releases, sign up to the mailing list on our home page.

 


WILL I BE ADMITTED INTO THE PERFORMANCE IF I ARRIVE LATE TO THE PERFORMANCE?

Entry to and exit from the theatre may be different from your last visit in response to the physical distancing recommendations of NSW Health, so it is a good idea to come to the theatre at least 45 minutes prior to the show start time noted on your ticket.

Once the performance starts latecomers will be seated at the discretion of management at a suitable break in the performance.

 


WHERE IS THE SYDNEY LYRIC THEATRE?

The Sydney Lyric Theatre is located at 55 Pirrama Road, Pyrmont NSW 2009, and is accessible through The Star complex.  For information on how to get to the Sydney Lyric, please click here.

For more information on the venue’s service and amenities, as well as its policies, please visit the venue’s website here: www.sydneylyric.com.au/